Refund policy
Refund policy
Scope of application
This refund policy applies to purchases made through our online store. We are committed to providing customers with a quality shopping experience, if you have any dissatisfaction with our products or services, we will provide you with the appropriate refund service according to your specific circumstances.
2. Refund conditions
Quality problems: If you find quality problems (such as damage, defects, etc.) after receiving the goods, we will provide a full refund service. Please contact us within 7 days of receiving the product and provide relevant evidence, and we will process your refund application as soon as possible.
Item does not match the description: If the item you received is significantly different from the description on the website, you have the right to request a refund. Please contact us within 7 days after receiving the product, and provide relevant evidence, we will verify the refund for you.
Return for personal reasons: If you need to return the product for personal reasons (such as dislike, inappropriate size, etc.), we will provide you with a return service if the product is not damaged, unused, and the original packaging and accessories are complete. Please contact us within 7 days of receiving the item and follow our return process.
3. Refund process
Contact customer service: Please contact customer service team through our official channels, explain the reason for refund and provide relevant evidence.
Review your request: Our customer service team will verify and process your refund request as soon as possible after receiving it.
Processing a refund: Once your refund request is approved, we will process a refund for you based on your payment method. Normally, the refund will reach your account within 7 working days.
4. Precautions
Please ensure that the returned items are eligible for return, otherwise we may not be able to provide you with a refund.
The refund amount does not include shipping and other additional charges.
If you used coupons or points to purchase goods, the refund will be based on the actual amount paid, and the coupon or points will not be refunded.
5. Contact Us
If you have any questions about the refund policy or need assistance, please contact us through our official channels. We will be happy to answer and serve you.
Please follow this refund policy when requesting a refund. We will do our best to provide you with a satisfactory refund service to ensure that your rights are protected.
Scope of application
This refund policy applies to purchases made through our online store. We are committed to providing customers with a quality shopping experience, if you have any dissatisfaction with our products or services, we will provide you with the appropriate refund service according to your specific circumstances.
2. Refund conditions
Quality problems: If you find quality problems (such as damage, defects, etc.) after receiving the goods, we will provide a full refund service. Please contact us within 7 days of receiving the product and provide relevant evidence, and we will process your refund application as soon as possible.
Item does not match the description: If the item you received is significantly different from the description on the website, you have the right to request a refund. Please contact us within 7 days after receiving the product, and provide relevant evidence, we will verify the refund for you.
Return for personal reasons: If you need to return the product for personal reasons (such as dislike, inappropriate size, etc.), we will provide you with a return service if the product is not damaged, unused, and the original packaging and accessories are complete. Please contact us within 7 days of receiving the item and follow our return process.
3. Refund process
Contact customer service: Please contact customer service team through our official channels, explain the reason for refund and provide relevant evidence.
Review your request: Our customer service team will verify and process your refund request as soon as possible after receiving it.
Processing a refund: Once your refund request is approved, we will process a refund for you based on your payment method. Normally, the refund will reach your account within 7 working days.
4. Precautions
Please ensure that the returned items are eligible for return, otherwise we may not be able to provide you with a refund.
The refund amount does not include shipping and other additional charges.
If you used coupons or points to purchase goods, the refund will be based on the actual amount paid, and the coupon or points will not be refunded.
5. Contact Us
If you have any questions about the refund policy or need assistance, please contact us through our official channels. We will be happy to answer and serve you.
Please follow this refund policy when requesting a refund. We will do our best to provide you with a satisfactory refund service to ensure that your rights are protected.